Return policy
Last updated: 03.06.2025
We want every wholesale order to arrive complete and in perfect condition.
If anything is wrong with a shipment, our team will work with you to put it right.
- Notify us within 48 hours of delivery and note the affected quantities on the delivery documents where possible
- Send us photos of the issue along with your order or invoice number
- We'll arrange a replacement, a credit against your account, or a refund, depending on the situation and your preference
1. Damaged or faulty products
If a delivery arrives with damaged bottles, broken seals, or any other quality issue:
- Let us know within 48 hours of delivery
- We'll arrange collection of any incorrect stock and dispatch the correct items or issue a credit
2. Incorrect or short shipments
If you receive the wrong products or your order arrives short:
- Opened or partially used cases (unless faulty)
- Products returned more than 7 days after delivery
- Special or custom orders, and items damaged due to improper storage or handling
3. Non-returnable items
We cannot accept returns of:
- Please inspect your shipment against the delivery note on arrival
- If you notice a discrepancy or damage later, contact us within 48 hours
4. Delivery and inspection
For wholesale deliveries:
- Contact your account manager or our support team
- Include your order or invoice number and a description (and photos, if applicable)
5. How to start a return
To report an issue or start a return:
6. Refunds and credits
Approved refunds are issued to your original payment method or as a credit against your account within 5-7 business days.
Account credits can be applied to future orders or invoices as agreed with your account manager.